North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Discussion point: Telco quality?
At 07:21 PM 10/8/98 -0400, Paul Ferguson wrote: >This latest fiber cut just kind of jarred my brain into the >realization of what "telco quality" services really boils down to. Actually, telco quality is not a positive thing at all in my mind: - Circuits costing 40K/month take errors and are mysteriously "cleared while testing" or better yet, there's "no trouble found" and the errors go away all by themselves. - MUX software upgrades that should have caused "several 50ms hits", takes out 10Mbps of bandwidth for 12 hours. - FOC dates that are more like guidlines. - Having LECs and IXCs that finger point at each other's legs of a circuit when there's a problem. - Two words: unmanned terminal. And it's not limited to the data services... - Getting the infamous "all circuits are busy" or a fast busy when trying to complete a call. - The static filled line that used to be clear until the PacBell truck came a prowlin. Considering about 97% of our data network outages are caused by the telcos, I shudder when I hear that Lucent wants to make my data network as reliable as the voice network. I can only hope that the current trend of realistic SLAs makes it to the carriers, instead of the current "well if it's down for a couple of days _maybe_ we'll refund some money to you if you beat us up really bad." </rant> :) -Geoff ---------------------------------------------------------------------- Geoff Lisk Phone: 415-228-4170 Network Engineer E-mail:[email protected] Digital Island Pager: [email protected] One hop to the world... www.digisle.net ----------------------------------------------------------------------
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