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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: After hours contact numbers...[was: Re: hmm -- Get a load of this. Fwd'd]
> > Speaking of after hours contact numbers...do folks as a matter of practice > keep these on file, or do people still rely on the 'business phone' method > of contacting people? On leased line customers. We require 3 contacts 1 Admin, 2 tech. We also give the customer the option. Do you want us calling you at 2:00 AM because something is wrong. Some customers could care yet others give us large escalation lists. We have electronic and paper copies of all information just in case. -------------------------------------------------------------------------- James D. Butt 'J.D.' Network Engineer Voice 319-557-8463 Network Operations Center Fax 319-557-9771 MidWest Communications, Inc. Pager 319-557-6347 241 Main St. [email protected] Dubuque, IA 52001 [email protected] --------------------------------------------------------------------------
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