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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: [NOOP] 24x7 NOC..
Hi, > We're in the process of developing a 24x7 NOC, and can agree upon about > everything except scheduling. I asked this question to the list a couple of months ago. I've been manager of a new NOC for about 6 weeks now. > > - M-F 9-hour shifts, Sa-Su 2x12-hour shifts > - Downside is the Sa-Su people are just "extras". This is basically what I went with. To integrate in the weekend people I have them do some half shifts during the week. I also have two of the people that willing to be a bit flexible on short notice. I have a two level on-call setup for problems that need extra help. Also, the more expert people can dial or ssh in as needed. Burnout can be a very real problem and I haven't come to that yet. I have hired a mix of experienced and inexperienced (college age) folks. I fully expect that people may either burnout or gain great experience and get better jobs, but that's always a risk. It could happen to me too! Barry Barry Caplin People's Choice TV Network Operations Center Manager work: [email protected] home: [email protected] PGP fingerprint = 9F E9 5C B6 A2 AD 85 AE 1E 4D 11 0B C2 85 60 93 finger [email protected] for PGP public key
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