North American Network Operators Group

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Re: [NOOP] 24x7 NOC..

  • From: Doug McClure
  • Date: Fri Oct 03 10:50:18 1997

How about what I had to live with for 8 years in Navy Satellite
Communications:  2-48-2-72. It consisted of 4 watch sections, with a
rotation of 2-12 hour days, then 48 hours off, 2-12 hour mids, then 72
hours off.  I enjoyed this and had plenty of time to be involved in the
projects that the day staff was involved with.  You always knew your
schedule and could have a family life as well.  It'll screw with your
sleeping schedule but overall it worked for the military and I'm sure it'd
work in a NOC environment.


At 08:46 AM 10/3/97 -0500, Barry Caplin wrote:
>>   We're in the process of developing a 24x7 NOC, and can agree upon about
>> everything except scheduling. 
>   I asked this question to the list a couple of months ago.  I've been
>manager of a new NOC for about 6 weeks now.
>> - M-F 9-hour shifts, Sa-Su 2x12-hour shifts
>>   - Downside is the Sa-Su people are just "extras".
>   This is basically what I went with.  To integrate in the weekend people
>I have them do some half shifts during the week.
>   I also have two of the people that willing to be a bit flexible on 
>short notice.  I have a two level on-call setup for problems that need
>extra help.  Also, the more expert people can dial or ssh in as needed.
>   Burnout can be a very real problem and I haven't come to that yet.
>I have hired a mix of experienced and inexperienced (college age) folks.  I 
>fully expect that people may either burnout or gain great experience and
>get better jobs, but that's always a risk.  It could happen to me too!
>   Barry
>   Barry Caplin                       People's Choice TV
>   Network Operations Center Manager  work: [email protected]
>                                      home: [email protected]
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