North American Network Operators Group|
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical
Re: [NOOP] 24x7 NOC..
How about what I had to live with for 8 years in Navy Satellite Communications: 2-48-2-72. It consisted of 4 watch sections, with a rotation of 2-12 hour days, then 48 hours off, 2-12 hour mids, then 72 hours off. I enjoyed this and had plenty of time to be involved in the projects that the day staff was involved with. You always knew your schedule and could have a family life as well. It'll screw with your sleeping schedule but overall it worked for the military and I'm sure it'd work in a NOC environment. Doug At 08:46 AM 10/3/97 -0500, Barry Caplin wrote: >Hi, >> We're in the process of developing a 24x7 NOC, and can agree upon about >> everything except scheduling. > I asked this question to the list a couple of months ago. I've been >manager of a new NOC for about 6 weeks now. >> >> - M-F 9-hour shifts, Sa-Su 2x12-hour shifts >> - Downside is the Sa-Su people are just "extras". > This is basically what I went with. To integrate in the weekend people >I have them do some half shifts during the week. > I also have two of the people that willing to be a bit flexible on >short notice. I have a two level on-call setup for problems that need >extra help. Also, the more expert people can dial or ssh in as needed. > Burnout can be a very real problem and I haven't come to that yet. >I have hired a mix of experienced and inexperienced (college age) folks. I >fully expect that people may either burnout or gain great experience and >get better jobs, but that's always a risk. It could happen to me too! > > Barry > > Barry Caplin People's Choice TV > Network Operations Center Manager work: [email protected] > home: [email protected] > PGP fingerprint = 9F E9 5C B6 A2 AD 85 AE 1E 4D 11 0B C2 85 60 93 > finger [email protected] for PGP public key > >