North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: *scream* Cannot contact AT&T WorldNet NOC
> Eric, > > If you are a customer of AT&T WorldNet Managed Internet Services > (meaning, you have a dedicated connection to the Internet from AT&T > WorldNet), the Customer Care number, which is manned 24 X7, is > 800-411-6427. You can open a trouble ticket there for whatever problem > you're having. The Customer Care technician will troubleshoot it as far > as they can take it (they have a fair amount of testing capability; if > need be the NOC will get involved and work further to resolve the > trouble. > > If you are a customer of our WorldNet Dial service, the number to call > for support is 800-WORLDNET or 800-400-1447. You are right, you will > probably always get asked about your PC configuration because that's the= Christine, The scenario is that he is not a customer of yours, he's a customer of some other ISP. The problem is that one of your customers are sending traffic that causes problems. -Peter |