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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Cisco as Big Brother (Was Re: Cisco's AIP vs HSSI)
In message <[email protected]m>, Michael Fox writes: > > > >I would definately ask my router vendor hard questions about > >how quickly a fix will be released assuming I have a "network down" > >condition. > > Bay generally releases fixes every few weeks. For a "network down" > situation, if releasing a workspace immediately is the right thing to do, > then that's what we do. Who makes the call? The customer, after receiving > input from the Bay engineering team. > > Michael Michael, Jeremy, As a customer of Bay (maybe an atypical one), I'll vouch for Michael's statement. We're atypical in that we've served as the primary beta site for the ISP version of their code. I can't complain about Cisco support either. Both vendors have been willing to dedicate whatever resources they have available to fix things when a problem required immediate action. Curtis - - - - - - - - - - - - - - - - -
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