NANOG Meeting Presentation Abstract

NOC Theory and Practice
Meeting:	NANOG24
Date / Time:	2002-02-12 1:45pm - 2:30pm
Room:	Grand Ballroom
Presenters:	Speakers: Timothy Brown, Akamai Technologies. Matthew F. Ringel, Akamai Technologies.
Abstract:	Network operations centers are not equal - some do it better than others, some do it far better than others, and some just do it. What are the elements that go into an effective, productive, and well-oiled NOC? In addition, what are the essential components a NOC, regardless of scale? What are the concerns on your mind when managing or building your NOC? Are your people happy, is your security good, are your procedures solid? Is there a good framework for evaluating NOC performance? This talk will cover the following topics: I. NOC Theory (Matt Ringel) Introduction: definition of NOC as it applies to this presentation Theory Overview - what a NOC should do, as related to organizational needs Methodology for dividing operations Inputs and outputs of a NOC: what a NOC \"receives\" (events, calls, maintenance requests, etc) What a NOC \"provides\" (status updates, resolutions, status information) Scaling and Portability Bare-bones NOC vs. NORAD-style NOC: compare and contrast Modularity and the concept of a \"portable NOC\" Disaster recovery and the portable NOC \"Carving out\" a portable NOC II. NOC Practice (Timothy Brown) Introduction: what is in a good NOC? Physical concerns - security, location, ergonomics What to do if you are rebuilding (or building) your NOC People concerns - retention, care and feeding/happiness, productivity Policies and procedures: how work should be streamlined within your NOC (focus on backbone NOCs) III. Joint presentation - Evaluating your NOC (Tim and Matt) Criteria for evaluation - what matters The customer\'s perspective What you should never say to a customer What you should promise to a customer - ETR Example evaluation
Files:	Brown Presentation(PPT) NOC Theory and Practice Ringel Presentation(PPT)
Sponsors:	None.

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NANOG24 Abstracts

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• Inter-domain Traffic Engineering: Principles, Applications, and Case Studies
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  Josh Wepman, Ixia; Joe Abley, PAIX;

• IS-IS Deployment & Design Guidelines, with Emphasis on New Features
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• Deploying IP Multicast
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• Routing Policy Implementation Guide
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• Network and Node Availability Improvements through Routing Protocol and Signaling Extensions
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• Global Crossing\'s Operational Experience With MPLS
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• An Approach to IP Network Traffic Engineering
  Speakers:
  Chris Liljenstolpe, Cable & Wireless;

• New Directions in Peering for Tier-2 and Content Providers
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• Panel: Updates From the NAPs
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  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
  Tony HaeuserSBC NAPs (AADS, PacBell); .
  Matthew BrooksNOTA; .
  Albert CrewsBellsouth MIX; .
  

• Panel: Updates From the NAPs
  Moderators:
  Mike Hughes, LINX; Panelists:
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  Lane PattersonEquinix; .
  Tom BechlyMAE Services; .
  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
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  Albert CrewsBellsouth MIX; .
  

• Panel: Updates From the NAPs
  Moderators:
  Mike Hughes, LINX; Panelists:
  Paul VixiePAIX; .
  Lane PattersonEquinix; .
  Tom BechlyMAE Services; .
  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
  Tony HaeuserSBC NAPs (AADS, PacBell); .
  Matthew BrooksNOTA; .
  Albert CrewsBellsouth MIX; .
  

• Panel: Updates From the NAPs
  Moderators:
  Mike Hughes, LINX; Panelists:
  Paul VixiePAIX; .
  Lane PattersonEquinix; .
  Tom BechlyMAE Services; .
  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
  Tony HaeuserSBC NAPs (AADS, PacBell); .
  Matthew BrooksNOTA; .
  Albert CrewsBellsouth MIX; .
  

• Panel: Updates From the NAPs
  Moderators:
  Mike Hughes, LINX; Panelists:
  Paul VixiePAIX; .
  Lane PattersonEquinix; .
  Tom BechlyMAE Services; .
  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
  Tony HaeuserSBC NAPs (AADS, PacBell); .
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  Albert CrewsBellsouth MIX; .
  

• Panel: Updates From the NAPs
  Moderators:
  Mike Hughes, LINX; Panelists:
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  Lane PattersonEquinix; .
  Tom BechlyMAE Services; .
  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
  Tony HaeuserSBC NAPs (AADS, PacBell); .
  Matthew BrooksNOTA; .
  Albert CrewsBellsouth MIX; .
  

• Panel: Updates From the NAPs
  Moderators:
  Mike Hughes, LINX; Panelists:
  Paul VixiePAIX; .
  Lane PattersonEquinix; .
  Tom BechlyMAE Services; .
  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
  Tony HaeuserSBC NAPs (AADS, PacBell); .
  Matthew BrooksNOTA; .
  Albert CrewsBellsouth MIX; .
  

• Panel: Updates From the NAPs
  Moderators:
  Mike Hughes, LINX; Panelists:
  Paul VixiePAIX; .
  Lane PattersonEquinix; .
  Tom BechlyMAE Services; .
  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
  Tony HaeuserSBC NAPs (AADS, PacBell); .
  Matthew BrooksNOTA; .
  Albert CrewsBellsouth MIX; .
  

• Panel: Updates From the NAPs
  Moderators:
  Mike Hughes, LINX; Panelists:
  Paul VixiePAIX; .
  Lane PattersonEquinix; .
  Tom BechlyMAE Services; .
  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
  Tony HaeuserSBC NAPs (AADS, PacBell); .
  Matthew BrooksNOTA; .
  Albert CrewsBellsouth MIX; .
  

• Panel: Updates From the NAPs
  Moderators:
  Mike Hughes, LINX; Panelists:
  Paul VixiePAIX; .
  Lane PattersonEquinix; .
  Tom BechlyMAE Services; .
  Akio SugenoNYIIX/LAIIX/6IIX; .
  Avi FreedmanMetroIX; .
  Jeff MeltzerMetroIX; .
  Tony HaeuserSBC NAPs (AADS, PacBell); .
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• UWho
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• Route Registry
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• ISIS Routing on the Qwest Backbone: a Recipe for Subsecond ISIS Convergence
  Speakers:
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• ISIS Routing on the Qwest Backbone: a Recipe for Subsecond ISIS Convergence
  Speakers:
  Cengiz Alaettinoglu, Packet Design; Steve Casner, Packet Design;

• Identifying Problematic Inter-domain Routing Issues
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  Anja FeldmannSaarland University, Saarbruecken, Germany; .
  

• Identifying Problematic Inter-domain Routing Issues
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• Internet Expansion, Refinement, and Churn
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• Inter-domain Multicast in European Research Networking: TEN-155 Operational Experience and Deployment of GEANT
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• Pseudowires and L2TPv3 Engineering
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• NOC Theory and Practice
  Speakers:
  Timothy BrownAkamai Technologies; .
  Matthew F. RingelAkamai Technologies; .
  

• NOC Theory and Practice
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  Matthew F. RingelAkamai Technologies; .
  

• Real-world Techniques for Automating the Configuration of Network Devices
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