NANOG Meeting Presentation Abstract

Conveying Clue: Educating New Staff and Customers
Meeting:	NANOG17
Date / Time:	1999-10-04 9:00pm - 10:30pm
Room:	Alfred Rouleau B
Presenters:	Speakers: Howard Berkowitz, Gett Communications Howard Berkowitz is Chief Technology Officer for Gett Communications, where he designs high-availability enterprise networks and Internet connectivity, and is developing a simulated exchange point for training. A regular contributor to NANOG tutorials, he is a certified Cisco instructor and author of several RFCs and I-Ds in addressing, multihoming, routing, and VPNs. Berkowitz is part of the ISP training team for INET 2000 and has published two books: <I>Designing Addressing Architectures for Routing and Switching and Designing Routing and Switching Architectures for Enterprise Networks.</I>
Abstract:	This BOF will provide a forum for providers and users to discuss effective ways to educate new network staff and customers. Topics to be covered include: What methods have ISPs used successfully to train and develop routing engineers? What initial knowledge do routing engineers need in order to be hired? How can customers (both ISP and enterprise) best be trained about how to peer with you -- or when their service does NOT need BGP? How do you train sales and other staff to ask the right questions? These questions go beyond BGP, and range across the full spectrum of ISP services, including multihoming, hosting, VPNs, etc. Strawman topics will include sample courseware and training lab scenarios.
Files:	Conveying Clue(PPT)
Sponsors:	None.

Back to NANOG17 agenda.

NANOG17 Abstracts

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• Routing Policy Specification Language/IRR
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  Cengiz AlaettinogluISI; .
  Gerald WintersMerit Network/Arbor Networks; .
  

• Routing Policy Specification Language/IRR
  Speakers:
  Cengiz AlaettinogluISI; .
  Gerald WintersMerit Network/Arbor Networks; .
  

• Introduction to MPLS
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  Peter Ashwood-SmithNortel; .
  

• Deploying Distributed Content Caching in Large IP Networks
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  Andrew KhooVersatel Telecom; .
  Adrian ChaddVersatel Telecom; .
  

• Deploying Distributed Content Caching in Large IP Networks
  Speakers:
  Andrew KhooVersatel Telecom; .
  Adrian ChaddVersatel Telecom; .
  

• OSPF Goodies for ISPs
  Speakers:
  Howard BerkowitzGett Communications; .
  

• Welcome, Introductions, Future Meetings
  Speakers:
  Susan R. HarrisMerit Network; .
  Roch CharbonneauNortel; .
  Pascal GosselinMlink Internet; .
  

• Welcome, Introductions, Future Meetings
  Speakers:
  Susan R. HarrisMerit Network; .
  Roch CharbonneauNortel; .
  Pascal GosselinMlink Internet; .
  

• Welcome, Introductions, Future Meetings
  Speakers:
  Susan R. HarrisMerit Network; .
  Roch CharbonneauNortel; .
  Pascal GosselinMlink Internet; .
  

• Building Network Monitoring Systems with RRDtool
  Speakers:
  Tobias Oetiker, CAIDA;

• Using Remstats for Network and Server Monitoring
  Speakers:
  Thomas ErskineCommunications Research Centre; .
  

• Managing Multicast Services - A User\'s View
  Speakers:
  John Robinson, Communications Research Centre; John StewartCommunications Research Centre; .
  

• Managing Multicast Services - A User\'s View
  Speakers:
  John Robinson, Communications Research Centre; John StewartCommunications Research Centre; .
  

• Optical Networks for the Rest of Us: Recent Developments in Canada\'s Research Networks
  Speakers:
  Bill St. Arnaud, CANARIE;

• The HOW-TO Guide to Building Your Own Fiber Network: An ISP Perspective
  Speakers:
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  Robert ProulxIMS Expert Conseils; .
  

• The HOW-TO Guide to Building Your Own Fiber Network: An ISP Perspective
  Speakers:
  Yves Le BorgneRISQ; .
  Robert ProulxIMS Expert Conseils; .
  

• News from the Exchange Points
  Speakers:
  Paul VixieInternet Software Consortium; .
  Florent ParentViaginie; .
  Andrew SchmidtAmeritech; .
  Steve FeldmanMCI WorldCom; .
  Lance TatmanNASA Ames Research Center; .
  

• News from the Exchange Points
  Speakers:
  Paul VixieInternet Software Consortium; .
  Florent ParentViaginie; .
  Andrew SchmidtAmeritech; .
  Steve FeldmanMCI WorldCom; .
  Lance TatmanNASA Ames Research Center; .
  

• News from the Exchange Points
  Speakers:
  Paul VixieInternet Software Consortium; .
  Florent ParentViaginie; .
  Andrew SchmidtAmeritech; .
  Steve FeldmanMCI WorldCom; .
  Lance TatmanNASA Ames Research Center; .
  

• News from the Exchange Points
  Speakers:
  Paul VixieInternet Software Consortium; .
  Florent ParentViaginie; .
  Andrew SchmidtAmeritech; .
  Steve FeldmanMCI WorldCom; .
  Lance TatmanNASA Ames Research Center; .
  

• News from the Exchange Points
  Speakers:
  Paul VixieInternet Software Consortium; .
  Florent ParentViaginie; .
  Andrew SchmidtAmeritech; .
  Steve FeldmanMCI WorldCom; .
  Lance TatmanNASA Ames Research Center; .
  

• Update on the RADB Internet Routing Registry Service
  Speakers:
  Craig LabovitzMicrosoft Research; .
  

• Peering BOF
  Speakers:
  Bill NortonEquinix; .
  

• How to Be a Local NANOG Host
  Moderators:
  Lucy LynchUniversity of Oregon; .
  Panelists:
  Randy BushVerio; .
  Gregory SooNortel; .
  John BrowniHighway; .
  Pam CieslaMerit Network; .
  Craig LabovitzMerit Network; .
  Susan R. HarrisMerit Network; .
  

• How to Be a Local NANOG Host
  Moderators:
  Lucy LynchUniversity of Oregon; .
  Panelists:
  Randy BushVerio; .
  Gregory SooNortel; .
  John BrowniHighway; .
  Pam CieslaMerit Network; .
  Craig LabovitzMerit Network; .
  Susan R. HarrisMerit Network; .
  

• How to Be a Local NANOG Host
  Moderators:
  Lucy LynchUniversity of Oregon; .
  Panelists:
  Randy BushVerio; .
  Gregory SooNortel; .
  John BrowniHighway; .
  Pam CieslaMerit Network; .
  Craig LabovitzMerit Network; .
  Susan R. HarrisMerit Network; .
  

• How to Be a Local NANOG Host
  Moderators:
  Lucy LynchUniversity of Oregon; .
  Panelists:
  Randy BushVerio; .
  Gregory SooNortel; .
  John BrowniHighway; .
  Pam CieslaMerit Network; .
  Craig LabovitzMerit Network; .
  Susan R. HarrisMerit Network; .
  

• How to Be a Local NANOG Host
  Moderators:
  Lucy LynchUniversity of Oregon; .
  Panelists:
  Randy BushVerio; .
  Gregory SooNortel; .
  John BrowniHighway; .
  Pam CieslaMerit Network; .
  Craig LabovitzMerit Network; .
  Susan R. HarrisMerit Network; .
  

• How to Be a Local NANOG Host
  Moderators:
  Lucy LynchUniversity of Oregon; .
  Panelists:
  Randy BushVerio; .
  Gregory SooNortel; .
  John BrowniHighway; .
  Pam CieslaMerit Network; .
  Craig LabovitzMerit Network; .
  Susan R. HarrisMerit Network; .
  

• How to Be a Local NANOG Host
  Moderators:
  Lucy LynchUniversity of Oregon; .
  Panelists:
  Randy BushVerio; .
  Gregory SooNortel; .
  John BrowniHighway; .
  Pam CieslaMerit Network; .
  Craig LabovitzMerit Network; .
  Susan R. HarrisMerit Network; .
  

• MPLS BOF - Vendors, Deployment, and Practice
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• Inter-Provider Cooperation for MEDs and Best-Exit Routing
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• Inter-Provider Cooperation for MEDs and Best-Exit Routing
  Speakers:
  Patrick Gilmore, PGExpress; Avi FreedmanAboveNet; .
  

• Conveying Clue: Educating New Staff and Customers
  Speakers:
  Howard Berkowitz, Gett Communications;

• Content-Friendly Caching: A Content Hoster\'s Guide to the HTTP/1.x Specifications
  Speakers:
  Solom Heddaya, InfoLibria;

• Panel: Current and Next-Generation Content Distribution Techniques
  Moderators:
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• Panel: Current and Next-Generation Content Distribution Techniques
  Moderators:
  Bill Norton, Equinix; Panelists:
  Evan Baer, SkyCache; Peter Danzig, Akamai; Holly PeaseDigital Island; .
  

• Panel: Current and Next-Generation Content Distribution Techniques
  Moderators:
  Bill Norton, Equinix; Panelists:
  Evan Baer, SkyCache; Peter Danzig, Akamai; Holly PeaseDigital Island; .
  

• Panel: Current and Next-Generation Content Distribution Techniques
  Moderators:
  Bill Norton, Equinix; Panelists:
  Evan Baer, SkyCache; Peter Danzig, Akamai; Holly PeaseDigital Island; .
  

• BIND and DNS: The Moving Targets
  Speakers:
  Paul Vixie, Internet Software Consortium;

• Analysis and Experimental Measurements of Internet BGP Convergence Latencies
  Speakers:
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  Abha AhujaMerit Network; .
  

• Analysis and Experimental Measurements of Internet BGP Convergence Latencies
  Speakers:
  Craig LabovitzMicrosoft Research/Merit; .
  Abha AhujaMerit Network; .
  

• Filling the Gap: Provisioning Bandwidth Between T1 and T3
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• CenterTrack: An IP Overlay Network for Tracking DoS Floods
  Speakers:
  Robert StoneUUNET; .