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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: What to do when your ISP off-shores tech support
I don't think there would be a concern about off-shore support if we couldn't tell it was "off-shore". That term has all derogatory bias of describing of persons with foreign accents who are difficult to understand and provide support for consumer-oriented products but have the most rudimentary knowledge of the product and how to support/fix it. I had a most positive experience on a weekend a few months ago when I received support from Microsoft technician who was working on the other side of the world, and although was difficult to understand (I had to ask him to repeat himself two or three times on many occasions), knew the product and helped me out of a tight spot. I've had similar positive experiences working with Motorola personnel out of Australia, and Cisco personnel out of Belgium, the Middle East, and Australia. Frank -----Original Message----- From: Martin Hannigan [mailto:[email protected]] Sent: Thursday, December 25, 2008 3:55 PM To: Jay Hennigan Cc: [email protected] Subject: Re: What to do when your ISP off-shores tech support On Wed, Dec 24, 2008 at 12:43 PM, Jay Hennigan <[email protected]> wrote: > Matthew Black wrote: > >> I've had difficulties reaching anyone with a brain >> at my DSL provider Verizon California. >> > > Switch to a local ISP with local tech support. Hi Jay: Is there really anything wrong with sending first-level technical support offshore? Macs are macs, Windows is windows and mail is mail whether you're in Mumbai or Memphis. As long as the language skills are good and the people are well trained, it should be mostly irrelevant, IMHO. Happy Holidays, -M<
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