North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Security Intelligence [Was: Re: Netblock reassigned from Chile to US ISP...]
Luke S Crawford wrote: Randy Bush <[email protected]> writes: I suppose it could lead to huge amounts of anger from an existing customer base if automatic cutoffs started showing up one day out of the blue (to their perspective). I automatically disable various things for a whole slew of reasons - but I've been doing it since day one and everyone is aware of it and expects it. Or slowly phase them in with warnings leading up to automated action. Repetitive, boring tasks are great for computers. I've only ever had one customer (a local advertising agency, who is no longer a customer) cry over automation because they thought they had a "special treatment" clause and didn't need to pay. It sent them warnings, of course, but they thought those didn't apply to them either. Automation isn't for everyone. I like automation. It has rules and follows them. The rules are posted ahead of time for all to see. Most of the time people are happy to see the automated system put a stop to some kind of potential disaster before it has time to cause more damage. It's like your credit card company calling you because suddenly there's abnormal charges on your card. ~Seth
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