North American Network Operators Group

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Re: routing around Sprint's depeering damage

  • From: Marshall Eubanks
  • Date: Sun Nov 02 11:27:25 2008

On Nov 2, 2008, at 10:29 AM, Anders Lindbäck wrote:

Well, selling you an "unlimited" account and them terminating that contract if you use "to much" is one thing, that is a stated lack of a limit in your contract.

There is no delivery guarantee of your IP packets in your contract, adding one would be a rather bad idea since there is no delivery guarantee in IP that your service is based on and that would open a carrier to liabilities if someone was using a firewall for instance since that is effectivly limiting your delivery to that machine.

What you are buying is access to Sprints network, and transit effectivly on Sprints view of the Internet, and that is what they deliver really..

Sure. Note the "what I am buying" part of this. If I, as a Sprint customer, cannot get to the web sites, email servers, etc., that I need to with EVD0, I will blame Sprint if Sprint is dropping the packets. As a customer, I do not really care why this is occurring. Yes, I might cut them some slack if the site was hosted somewhere like the summit of Mt. Everest, but that does not apply here.

For enforcing an SLA, it matters what the contract says, what the EULA says, etc. For keeping customers happy, it does not.

Or, to put it another way, if Sprint's view of the Internet is not mine, my view of the Internet will rapidly no longer include being a customer of Sprint.


Anders Lindbäck
[email protected]

On 2 nov 2008, at 16.01, Daniel Senie wrote:

At 09:33 AM 11/2/2008, Mikael Abrahamsson wrote:
On Sun, 2 Nov 2008, Rod Beck wrote:

It is a short term issue that probably doesn't merit government intervention

The only government intervention I can imagine as being productive would be to mandate what the "Internet" is, and if someone is selling access to it, mandate that customers can demand a refund in case the "Internet Access" doesn't provide access to enough a big part of it in a well enough working manner.

Precisely the issue I am concerned about. End consumers cannot go off and multihome easily. Comcast got in trouble for altering traffic flows to its residential customers. Sprint has broken access to its EVDO customers. Does it make sense for end customers to be protected from companies providing access to only parts of the Internet?

Sprint could, in response to this partitioning, buy some transit to provide complete connectivity to its EVDO users. But unless they're willing to allow termination of contracts for cell phones and data cards without penalty, consumers are NOT free to switch carriers, and they are not getting unfettered access to the Internet as was sold to them. The other carriers in the space aren't much better. Verizon got in trouble for selling "unlimited" access via data cards, then cutting people off who used it heavily.

Is it worthwhile for the government and/or the courts to set rules for such? As a consumer, I would prefer the government protect me from large businesses selling me one thing, then delivering another. Consumer protection is a valid and useful function of government, IMO.