North American Network Operators Group|
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RE: Go daddy mail services admin
GoDaddy never was that large of a problem..maybe things have changed in the passed few months? Every now and then they would do a /24 listing but usually removed it fairly easily. Maybe it wasn't noticeable in the environment that my old company had setup. 2.5million emails sent to a load balancer which sent to 1 of 8 outbound spam filtering gateways that rotated through a pool of ips once an hour (5ip's each). So if an IP was blacklisted usually we would get the complaint, take it out of rotation, and contact the party to find out why it was listed and take action to correct it. Or we will see one hour the queue gets huge and take a look at the emails that are sitting in the queue...if they are mostly directed at yahoo/Comcast/godaddy then they are likely blocking that IP address... Yahoo is tougher to get a hold of that's for sure...they use a different type of anti-spam system (not that I'm saying its really effective) that prioritizing / deprioritizing senders emails. At my old company I had dedicated/colo customer's setup domain keys, spf records, rDNS, and set their retry times to be short intervals at first then progressively longer ones so they retry for about two days. I found that over several days (if you aren't sending spam) the reputation seemed to start getting better and your emails were being delivered without 'depriortization' (which is those annoying 451 Message temporarily deferred notices). Now if you have a system where 360,000 pop3 users send mail through your network, generating about 2-2.5million emails a day, then a lot of those are likely towards Yahoo!. Make sure to separate forwarded mail (into your users inbox and then auto forwarded to [email protected]) from your customers manually sent emails. In some servers it is not really possible, so run some reports through the logs to find out who the top 10 recipients at yahoo is for a few days. Those are likely the ones receiving the spam and causing your system to have problems. Grep through your logs and find out who those emails were originally sent to and then forwarded & fix. Yahoo doesn't tell the difference between spam/forwarded spam :) Alternatively google around...the director of Anti-Spam at Yahoo has his email address on some mailing lists and posts to them....he's actually responsive (2days ish) and quite helpful (me != proxy). There are also several yahoo employees on nanog who are also tired of the issues sending email to Yahoo and can get some stuff done. -r -----Original Message----- From: Mike M [mailto:[email protected]] Sent: Monday, October 06, 2008 7:43 AM To: NANOG Subject: Re: Go daddy mail services admin On 10/3/2008 at 1:13 PM Justin Shore wrote: |Jeff Kinz wrote: |> Based on their long term refusal to adjust their policy to |> conform to PBL intended usage of the list I suspect this |> issue cannot be corrected. The only answer I have found is |> to inform the affected people they have to move from GoDaddy |> to a company that does a better job to correct the problem. | |GoDaddy is about as worthless of a mail provider and it gets. I can't |count the number of times I've had customers get themselves blacklisted |by GoDaddy and not be able to get unlisted. Finding a contact number |for them used to be damn near impossible. Finding a competent mail |admin on the other end actually was impossible. My own company got |blacklisted by GoDaddy a little over a year ago. A user with an |infected laptop relayed infected email out through the corporate |firewall's NAT pool (no longer blindly permitted). GoDaddy's response? | The entire /24 used by our corporate firewall was blacklisted |intermittently for about 6 months. | |Our recommendation to our clients and our SP customers is to not use |GoDaddy's mail services. Pick a mail provider that's known for being |responsive. ============= I would add that Yahoo email should also be on that list of email providers to tell one's customers to avoid, for all the reasons mentioned above. Yahoo's email is especially bad around the area I live because the local DSL provider uses a re-branded Yahoo email service. It has become easier for me to walk to my neighbor's house and hand-deliver a letter, than to try sending an email to that neighbor's Yahoo email inbox.