North American Network Operators Group
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RE: Go daddy mail services admin

  • From: Blake Pfankuch
  • Date: Tue Sep 30 12:04:03 2008 
Apologies about my response if it sounded a bit terse.  I got about 30 private replies of "can you ping it?  Can you telnet the smtp port?"

-----Original Message-----
From: Frank Bulk [mailto:[email protected]]
Sent: Tuesday, September 30, 2008 10:02 AM
To: Blake Pfankuch; [email protected]
Subject: RE: Go daddy mail services admin

Blake:

Sorry -- when you wrote "communicate" it wasn't clear if you had L3
connectivity to that server or not.

All the best!

Frank

-----Original Message-----
From: Blake Pfankuch [mailto:[email protected]]
Sent: Tuesday, September 30, 2008 8:22 AM
To: Frank Bulk; [email protected]
Subject: RE: Go daddy mail services admin

Amazingly its not a route problem.  Its actually confirmed an issue with the
mail server.  Hense me asking for a mail services admin.  The issue is
confirmed from 3 locations with 3 different ISP's and I do actually know
whats going on.  I can connect to the server, but it will not allow me to
send messages, even when authenticated.  Returns a 554.  It has been doing
this with legitimate mail.  They do not have the ability to send outbound as
they get a 554 from their home office.  The secondary smtp server links me
to spamhaus saying that it will not allow relay based on an existing PBL
entry.  The PBL entry is because it's a residential DHCP connection, and the
PBL entry was put in place by the isp.  Please see
http://www.spamhaus.org/pbl/query/PBL191963 if you have questions.

So.  Again.  Looking for a GoDaddy Mail services Admin.

-----Original Message-----
From: Frank Bulk [mailto:[email protected]]
Sent: Monday, September 29, 2008 9:07 PM
To: Blake Pfankuch; [email protected]
Subject: RE: Go daddy mail services admin

This would be when a tcp traceroute would be very helpful in diagnosing the
problem.

Frank

-----Original Message-----
From: Blake Pfankuch [mailto:[email protected]]
Sent: Monday, September 29, 2008 12:59 PM
To: [email protected]
Subject: Go daddy mail services admin

Could I get a godaddy mail admin to contact me off list?  Ive been working
with a client who has a hosted website and mail services and lost the
ability to communicate with their SMTP server about 6 weeks ago.  Been
through about 4 hours on the phone with Godaddy Support and Comcast.

Thanks


Blake Pfankuch
Connecting Point of Greeley
Network Engineer
970-356-7224
[cid:[email protected]][cid:[email protected]]