North American Network Operators Group
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Re: Atrivo/Intercage

  • From: Jo Rhett
  • Date: Wed Sep 24 02:16:47 2008
On Sep 23, 2008, at 8:12 PM, Joe Greco wrote: 
Which is not acceptable.  You answer your abuse complaints, you shut
down your spammers.  Period, end of subject.

That's a bit '90's. I'll settle for s/answer/handle/, because I don't
think that most sites are willing to actually discuss abuse issues with
random folks submitting complaints, and so that leaves you with either
sending a form letter of some sort, or not saying anything.

I went out of my way to get it written into our customer contract that we can discuss abuse issues with the affected parties.

And I am simply an employee, neither an executive nor an owner, so this took a bit of doing. But it has given me great pleasure the few times that we made a mistake with a customer, and I got to tell the affected parties that the abuser is now homeless ;-)

--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source and other randomness