On Sep 22, 2008, at 4:33 PM, Tom Sparks (Applied Operations) wrote:
Intercage is not a big shop, there are very few people involved in
running it
I have no dog in this fight, but I would comment on the "small shop"
issue as it relates to handling abuse complaints.
I own a small colo/hosting shop too. We don't have many employees.
If we had to deal with so many abuse complaints that things were
"getting lost in the noise", I'd have to seriously examine my AUP and
associated enforcement policies, add staff to handle abuse issues, or
both. Being small isn't an excuse. In fact, a small shop that runs a
clean network should be far better at handling abuse issues than the
larger players could ever hope to be.
I would have to agree with this latter bit. We count incidents per YEAR.
On a hand. Mostly because we haven't made a habit of accepting random
clients, I guess, but were it a problem, it would be made not to be.
Being proactive is a big part of this. For example, when ARIN began to
allow abuse contacts for IP space, we fairly quickly registered a POC
for it.
... JG
--
Joe Greco - sol.net Network Services - Milwaukee, WI - http://www.sol.net
"We call it the 'one bite at the apple' rule. Give me one chance [and] then I
won't contact you again." - Direct Marketing Ass'n position on e-mail spam(CNN)
With 24 million small businesses in the US alone, that's way too many apples.