North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Atrivo/Intercage
> On Sep 22, 2008, at 4:33 PM, Tom Sparks (Applied Operations) wrote: > > Intercage is not a big shop, there are very few people involved in > > running it > > I have no dog in this fight, but I would comment on the "small shop" > issue as it relates to handling abuse complaints. > > I own a small colo/hosting shop too. We don't have many employees. > If we had to deal with so many abuse complaints that things were > "getting lost in the noise", I'd have to seriously examine my AUP and > associated enforcement policies, add staff to handle abuse issues, or > both. Being small isn't an excuse. In fact, a small shop that runs a > clean network should be far better at handling abuse issues than the > larger players could ever hope to be. I would have to agree with this latter bit. We count incidents per YEAR. On a hand. Mostly because we haven't made a habit of accepting random clients, I guess, but were it a problem, it would be made not to be. Being proactive is a big part of this. For example, when ARIN began to allow abuse contacts for IP space, we fairly quickly registered a POC for it. ... JG -- Joe Greco - sol.net Network Services - Milwaukee, WI - http://www.sol.net "We call it the 'one bite at the apple' rule. Give me one chance [and] then I won't contact you again." - Direct Marketing Ass'n position on e-mail spam(CNN) With 24 million small businesses in the US alone, that's way too many apples.
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