North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: ingress SMTP
Frank Bulk wrote: How do you alert mail server operators who are smarthosting their e-mailTypically a ticket gets injected into helpdesk who then contact them via email or via a phone call depending on the situation. I don't think we've automated it as often these kinds of people don't react well or ignore it - so a human being needs to intervene and often give help. We also take measures such as rate limiting the amount of email they can send (kbps, msg per hour wise) to limit the damage. We offer a URL for customers that allows them to see their "spam" rating for their IPs (this includes if they're sending out viruses as well) - including a text only version (2 lines of text) so it can be easily parsed by machine if someone wanted to integrate it into their own checking. We try and have default settings that protect us and the users as much as possible, but allow people who (at least think they) know what they're doing to change them to be more open. Our general customer base tends to be biased towards the techy type who want this kind of thing. (We sponsor things like the Australian Systems Administrator's Guild etc) MMC Frank
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