North American Network Operators Group
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Re: Level 3 TPA routing today?

  • From: Craig Pierantozzi
  • Date: Wed Aug 27 20:24:16 2008
Most likely the issue was communication between the NOC and the service management center. The NOC deals with the core facing events versus the SMC which takes the incoming calls from the customers. In this case the issue was identified and resolved in the NOC.

Perhaps the RFO was not posted internally or whomever you talked with didn't check the status updates or something. Lot's of things could have resulted in a tech not knowing about this type of issue.

Anyway, to tie up loose ends, there was a problem on a core router that was isolated and then repaired in Atlanta.

regards
-Craig

On Aug 27, 2008, at 5:02 PM, Jon Lewis wrote:

On Wed, 27 Aug 2008, David Hubbard wrote:

be.  The tech I spoke to this morning said he had no
knowledge of any issues yesterday, of course my ticket
also had none of the information I sent in to them
yesterday or even a clear description of what the
problem was....

We opened a ticket for today's event and got the same response.

----------------------------------------------------------------------
Jon Lewis                   |  I route
Senior Network Engineer     |  therefore you are
Atlantic Net                |
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