North American Network Operators Group
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Re: Querstions about COGENT and their services...

  • From: Matt Kelly
  • Date: Tue Jun 03 13:39:07 2008
Try getting a credit from Cogent on a billing error, it's impossible. Every single credit must be approved by the CEO as told to me by the billing director located in DC.

Their network is oversold and they can't supply what they promise. It's one thing to offer service cheap, it's a whole other to offer cheap service.

Good luck if you choose to use them.


--Matt


On Jun 3, 2008, at 12:06 PM, TS Glassey wrote:

So at one time Cogent was one of the lowest performing bandwidth providers. Anyone have any responses to their current operations?

regards,
Todd Glassey CISM CIFI
Chief Scientist/Founder - Certichron Inc
[email protected]
650-796-8178