North American Network Operators Group
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Re: Abuse response [Was: RE: Yahoo Mail Update]

  • From: Valdis . Kletnieks
  • Date: Tue Apr 15 19:34:33 2008 
On Tue, 15 Apr 2008 19:14:52 EDT, Joe Abley said:

> The downside to such a plan from the customer's perspective is that  
> I'm pretty sure most of us would have been really bad helpdesk people.  
> There's a lot of skill in dealing with end-users that is rarely  
> reflected in the org chart or pay scale.

Of course - you're asking people who are *hired* because they're good at
talking to inanimate objects made of melted sand, and asking them to
relate to animate objects (namely, customers).

Sounds like a recipe for disaster.

:)

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