North American Network Operators Group

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AT&T lack of customer service

  • From: Patrick Torney
  • Date: Sat Mar 29 11:57:56 2008
  • Accept-language: en-US
  • Acceptlanguage: en-US

Hi folks:

This is my first posting to this email group. If I am at the wrong place for what I'm asking, I humbly ask for the your collective indulgence.

I am having a problem with a service order with AT&T and I am getting nowhere with their sales organization. My repeated inquires go unheeded for days, even weeks on end. And it's been going on for over 5 months.

Can any of our distinguished AT&T colleagues (or anyone else within the NANOG community for that matter) contact me off line? I am hoping someone can provide me with any contact info for some higher power inside AT&T, either within their sales organization or at an executive level, to whom I may address my grievances? I would be most grateful.

Thank you in advance.

Kind Regards,
Patrick Torney
Trion World Network