North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

MAAWG BCP on something very similar Re: Interpersonal skills needed for Network Engineers

  • From: Suresh Ramasubramanian
  • Date: Mon Feb 18 15:35:46 2008
  • Dkim-signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=domainkey-signature:received:received:message-id:date:from:to:subject:cc:mime-version:content-type:content-transfer-encoding:content-disposition; bh=luWfQAVb3kkH6RvY5G/ZMPwdHSlBXm6tLbhlVHTliNU=; b=KUOuvGNQBTzgwcHWwI5MJn3og6g6JG/umcpeUKSnW34qp/dEpI9qHj+KPitEyb72tyEpalz8vMJQiwfEWq1Wa3V/LACcl0gdwhhueOot7r9D9oW/8JftuaitiBJvXd6ryuStFgNTdwff+XR8+BWmCTbBeqbMjqNa3I2IA4NoBeU=
  • Domainkey-signature: a=rsa-sha1; c=nofws; d=gmail.com; s=gamma; h=message-id:date:from:to:subject:cc:mime-version:content-type:content-transfer-encoding:content-disposition; b=BXicya7fwkP1k596NpzokHGcgFNTupGA6D9TCfXv9yZlXzuFCQ6X2axkZ3oho/XiSN4ftK/Op13VA8IsCy7i+e3r2VbXUto5LlYmHSdptwJqbk6+CJKyAh3XQ/64O7+bsa3zKk2CwGLwtP50b7oJenOdK8Pny4lJuxNFIN435/M=

On Feb 17, 2008 12:17 PM, Henry Linneweh <[email protected]> wrote:
>
> Funny that this issue came up, I recently took a class in Interpersonal
> Communications,
> which are essential in the "New Workforce", I highly recommend such classes

MAAWG came out with a doc on bcp for managing an abuse desk .. talks a
lot of hard / tech skills specific to abuse desking (or hell, to NOC,
tech support etc), and also soft skills (motivation, career path etc)

Might prove an interesting read:
http://www.maawg.org/about/publishedDocuments/Abuse_Desk_Common_Practices.pdf

srs