North American Network Operators Group

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MAAWG BCP on something very similar Re: Interpersonal skills needed for Network Engineers

  • From: Suresh Ramasubramanian
  • Date: Mon Feb 18 15:35:46 2008
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On Feb 17, 2008 12:17 PM, Henry Linneweh <[email protected]> wrote:
> Funny that this issue came up, I recently took a class in Interpersonal
> Communications,
> which are essential in the "New Workforce", I highly recommend such classes

MAAWG came out with a doc on bcp for managing an abuse desk .. talks a
lot of hard / tech skills specific to abuse desking (or hell, to NOC,
tech support etc), and also soft skills (motivation, career path etc)

Might prove an interesting read: