North American Network Operators Group

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Re: Abovenet OC48 down

  • From: Jason Matthews
  • Date: Thu Oct 25 18:39:12 2007

Dear AboveNet Customer,

AboveNet has experienced a network event.

Start Date & Time:5:15pm Eastern Time

Event Description:An outage on AboveNet's Long Haul Network has impacted IP connectivity to SFO3. We currently have Field Engineers investigating this outage and will give additional updates as they become available.

If you have any questions or concerns, please feel free to call the AboveNet 24x7 NMC (Network Management Center) at 1 (888) 636-2778. International customers please use the following numbers: +44 800 169 1646 or 001 (408)350-6673. You may also submit your inquiries via the ticketing system by opening a ticket through the customer portal or by sending an email to [email protected] We appreciate your cooperation

Thank you,
IP Operations