North American Network Operators Group|
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Re: Why do some ISP's have bandwidth quotas?
On Mon, 8 Oct 2007, Andy Johnson wrote:
In my experience, the support cost of DSL is significantly cheaper than dial-up in terms of helpdesk calls. DSL/Cable/FiOS is typically a plug and play, where as dialup can be quite a bit more troublesome, involving more tech time in the long run.
I occasionally see providers offering pay-per-incident tech support,
particularly for their lower-priced service offerings, as a way to offset the higher support costs as a percentage of overall revenue from those users. I'm not saying it's right or wrong, but it is out there.