North American Network Operators Group|
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Long-haul protected services: (was: Re: Bee attack, fiber cut, 7-hour outage)
I'm forking this thread to complain about vendor L's international long haul network. Protected Sonet service (T3). DC to UK. I see more outage notifications than you'd *believe* since the service was established for a customer a few weeks ago. Whether its mandatory fiber relocation or some work in France... or all of the above.
Now, getting a notification about a 50ms "switch hit" for protected service is great. No worries or concerns -- even superlative.
However, when I see "Location of Maintenance: France" and a 5 minute outage for a protected SONET service on a supposedly redundant, high quality International voice/data network... well, let's just say I'm not impressed -- on 36 hrs notice, no less.
I can't do anything with respect to an SLA since there is advanced notice, but isn't it reasonable to assume that in this day-and-age running a properly protected T3 isn't *that hard* anymore???? Especially in advance -- you know, shunt the traffic to one your other circuits because, you know, you are supposed to have this massive network.
I think I just put my naive hat on today and I need to go drink a little clue. I'm sure I'll be applying some clue with a manual re-route over another Vendor's network shortly. ;)