North American Network Operators Group

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Re: San Francisco Power Outage

  • From: Jason Matthews
  • Date: Wed Jul 25 01:41:57 2007

It is not as exciting as valleywag suggests.

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The Internap NOC has confirmed with 365 Main at approximately 13:50 PDT, they experienced a loss of utility power to their San Francisco facility. The facility's backup generators did not automatically react and failover upon the loss of utility power, resulting in loss of power to numerous customer cabinets.

At 14:24 PDT our logs show customers circuits were restored as 365 Main facility was able to bring their backup generators online. 365 Main will continue to run on backup generators until they are confident it is safe to run on utility power again. Internap will continue to follow up with 365 Main throughout the evening for updates concerning this event. As we receive additional updates we will be sure to relay them on to your team.

Internap will continue to track this event under ticket 243443. Again we apologize for any inconvenience this may have caused your team.

If you have any questions or concerns please contact us at [email protected] or call 877-843-4662.

Thank you.