North American Network Operators Group

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FBI tells the public to call their ISP for help

  • From: Sean Donelan
  • Date: Wed Jun 13 14:51:00 2007

If your call center volumes go up today...

The fine people at the FBI are recommending people call their ISP for home computer technical support, even though most ISPs don't sell home computers, operating system software or application software.
   First, if you believe your computer has been compromised, do not call
   the FBI directly. You should contact your Internet service provider.
   They can help you determine if your computer has been infected, and
   what steps to take to restore it. We are not in a position to provide
   technical assistance.

BTW, 1 million compromised computers is probably a low estimate.