North American Network Operators Group
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Re: Best practices for [email protected] mailbox and network abuse complaint handling?

  • From: Gerry Boudreaux
  • Date: Sat May 12 23:38:19 2007


On May 12, 2007, at 10:01 AM, Al Iverson wrote:
On 5/11/07, Suresh Ramasubramanian <[email protected]> wrote:
> Probably 98% of the mailbox is from are spammers who've harvested or
> randomly targeted [email protected] addresses for male enhancement, maybe 1.99%

So?  A little filtering should handle a lot of that, procmail even.
At least to file the obvious crap into a different folder that can be
looked at and blown away


I've had good luck using Spamhaus's ZEN blacklist to filter mail
inbound to our abuse desk. Tagging and manually reviewing all messages
for a month before enabling it as a true filter showed me that the
risk of dropping legitimate email on the floor seemed to be nil.

ZEN is great but add greylisting and it gets even better, and throw in FuzzyOCR to take care of the image spam.

G