North American Network Operators Group

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Re: SaidCom disconnected by Level 3 (former Telcove property)

  • From: Jerry Pasker
  • Date: Thu Mar 15 17:42:28 2007

Not knowing anything about the case other than what I read in the article, my hang up is that a transit provider can make a phone call and destroy a customer's business with 30 minutes notice. On a DS3 that has actual real lead time to replace, that's a business killer. The argument of "should be multi homed" holds some water, but I've never considered multihoming as a typical remedy for a 30-90 day outage. And then it only works if lines are underutilized to the point of loosing one will constantly have zero affect on network performance, even during peak use, and if there's still some level of extra redundancy remaining. (Multiple contingency situations aside)

My opinion is probably somewhat influenced by the fact that I'm a small ISP with customers that want the internet to NOT be slow, facing that same DS3 lead time problem. I ordered a DS3 in early December, (who's local loop was to ride on a preexisting OC3, sounds easy, right?) and with dates slipping over and over again, and with no firm install date in site provided from the company last week, I had to finally cancel and order with a different company last week. For the last month, the last thing I wanted to do was "punt" and start the process over again, but at some point, one starts to feel "choiceless."

"Do you think I placed that order in December just for fun?"

I see talk over and over again on NANOG about "Maybe some provider will come in with [insert new technology here] and compete with the cable/DSL providers" but as a small provider doing fix broadband wireless, I just don't see how even an army of small providers can compete against the likes of TENS OF BILLIONS OF DOLLARS of cable/telco market capitalization.

After fighting Qwest for ten years, maybe I'm starting to feel a little hopeless.