North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Question about SLAs
On 2/9/07, Steve Rubin <[email protected]> wrote: > Does that mean you can take them to small claims court if they don't pay > you the agreed SLA credits? Most contracts[in the U.S. today with largish to large corporations] have an arbitration clause
(ObExperience: Every *forced* arbitration decision out of the 200+ I've researched has been in favor of the original contract writer -- the service provider and not its customer. The only arbitration settlements I've seen go the other way were only voluntarily moved to arbitration; one pretty major such settlement was made into a movie about a large energy company....) -- -- Todd Vierling <[email protected]> <[email protected]> <[email protected]>
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