North American Network Operators Group

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Re: Question about SLAs

  • From: Deepak Jain
  • Date: Fri Feb 09 17:12:16 2007

Steve Rubin wrote:
[email protected] wrote:
Does that mean you can take them to small claims court if they don't pay
you the agreed SLA credits?

--Michael Dillon

Most contracts have an arbitration clause and in my experience small claims courts judges get confused by anything high-tech and will use the arbitration clause to get out of thinking about it.

Don't blame small claims courts. Bigger courts have avoided executing their office around tech or big money issues, IME (in my experience). I've seen judges make wrong decisions because the burden on the defendant (would have had to post a bond to do the appeal) seemed "too great". $2,000, $200,000 or $20,000,000 -- if you are the one to get paid, you will usually be happier in a court that handles matters of that size regularly.