North American Network Operators Group

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Re: Question about SLAs

  • From: Steve Rubin
  • Date: Fri Feb 09 15:56:19 2007

[email protected] wrote:
> Does that mean you can take them to small claims court if they don't pay
> you the agreed SLA credits?
> --Michael Dillon

Most contracts have an arbitration clause and in my experience small
claims courts judges get confused by anything high-tech and will use the
arbitration clause to get out of thinking about it.