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Re: Question about SLAs
On Thu, 08 Feb 2007 19:09:34 PST, Chad Skidmore said: > Find a new vendor is certainly one solution. Your current vendor probably knows how much it would cost for you to move to another vendor (quite possibly to more significant digits than *you* know). They also know exactly how much they're making/losing on SLA issues, and what percent of the move cost you're willing to tolerate - there's probably very few of us that can get away with being righteous and principled and spending $100K on a move to a new vendor over a $980 SLA issue. And even those of us who *can* do that probably can't do it a second time anytime soon. Of course, YMMV - spending $25K to get out of a contract with somebody who's already shafted you for $12K of SLA rebates and shows no sign of stopping is probably justifiable by almost all of us.... But I think Barry was asking specifically about the vendor who nickels and dimes you precisely because they know it's not enough to make a business case for moving.