North American Network Operators Group

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Re: Question about SLAs

  • From: Valdis . Kletnieks
  • Date: Thu Feb 08 22:32:17 2007

On Thu, 08 Feb 2007 19:09:34 PST, Chad Skidmore said:

> Find a new vendor is certainly one solution.

Your current vendor probably knows how much it would cost for you to move to
another vendor (quite possibly to more significant digits than *you* know).
They also know exactly how much they're making/losing on SLA issues, and what
percent of the move cost you're willing to tolerate - there's probably very few
of us that can get away with being righteous and principled and spending $100K
on a move to a new vendor over a $980 SLA issue.  And even those of us who
*can* do that probably can't do it a second time anytime soon.

Of course, YMMV - spending $25K to get out of a contract with somebody who's
already shafted you for $12K of SLA rebates and shows no sign of stopping
is probably justifiable by almost all of us....

But I think Barry was asking specifically about the vendor who nickels and
dimes you precisely because they know it's not enough to make a business
case for moving.

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