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Re: VOIP issues/Cisco TAC offline?
On Sun, 12 Nov 2006, Arie Vayner wrote:
I just called the US number, and got the normal "Welcome to Cisco TAC" IVR...
Arie - If you reread my email, you'll notice that I specify that you need to select either option 1 for 'network down', or option 2 for 'existing service order', and then enter a service order... and having just checked again, it appears there's still an issue as of 04:00EST. cheers!
I've been getting either voicemail or nothing via the network down option for Cisco TAC from about 01:45EST Nov 12th onwards (it's about 03:30 now); taking the 'existing service order' option ends up in a fast busy after putting in the number. Calling the US 408-* or the EMEA numbers directly has the same result. I seem to recall that Cisco's gone pure VOIP, and I'm wondering if that might be the source of the issue - and if that's the case, if anybody would care to comment/speculate about ways to avoid this type of issue in other deployments.
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