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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: decline of customer service
> -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Philip Lavine > Sent: Monday, September 25, 2006 11:50 PM > To: nanog > Subject: decline of customer service > > > Times have changed, > > My experience has been recently that ISP's and ASP's have > dramatically malnourished their first level support staff > which in turn has created a resentful and lazy second teir. I > am sick of the "It must be your network/cabling/CPE" attitude > that I am getting from some teir 1 ISP's. I sick of replacing > CSU's and checking extended demarcs while some clown in the > POP is re-seating cards in the mux. > > Moreover stop accusing my network of latency issues. I ran > the packet capture 100 times and the client is still send a > FIN. The reason your application is slow is because your > programmers think sockets are something you plug a can opener into. > > Finally, YOU are my vendor. I pay you money for exceptional service. > > Thank you for your time. > Uh.... OK. Where did this come from? Did Philip have a seisure? ARE YOU OK PHILIP? :-P Brian
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