North American Network Operators Group

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decline of customer service

  • From: Philip Lavine
  • Date: Tue Sep 26 00:52:31 2006
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Times have changed,

My experience has been recently that ISP's and ASP's have dramatically malnourished their first level support staff which in turn has created a resentful and lazy second teir. I am sick of the "It must be your network/cabling/CPE" attitude that I am getting from some teir 1 ISP's. I sick of replacing CSU's and checking extended demarcs while some clown in the POP is re-seating cards in the mux.

Moreover stop accusing my network of latency issues. I ran the packet capture 100 times and the client is still send a FIN. The reason your application is slow is because your programmers think sockets are something you plug a can opener into.

Finally, YOU are my vendor. I pay you money for exceptional service.

Thank you for your time.