North American Network Operators Group
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Re: Topicality perceptions

  • From: William Allen Simpson
  • Date: Mon Sep 25 10:39:04 2006
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J. Oquendo rambled incoherently, saying in relevant part:

William Allen Simpson wrote:

Especially as I'm not aware of any Network Operator worth their salt that
doesn't have regular contact with their support call centers.
Regular contact? As in finding the name of someone who actually has a clue? 
> Not the contact information of some helpdesk goon who doesn't understand
> the output of a traceroute? As in some helpdesk goon who understands what
> an AS is?



You are a Network Operator, and you hired support personnel that "doesn't
understand the output of a traceroute" and/or "what an AS is?"

Perhaps the real problem here is some folks have lost sight of what it means
to be a Network Operator?