North American Network Operators Group
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Re: tech support being flooded due to IE 0day

  • From: Robert Snyder
  • Date: Thu Sep 21 23:41:20 2006 
On Sep 21, 2006, at 10:11 PM, Christopher L. Morrow wrote:


On Thu, 21 Sep 2006, Gadi Evron wrote:

Are you telling me tech support overflow at this immense scale does not
affect the ISP and its network staff as well?
define 'immense scale' ... no calls here... so 'immense scale' in this
case is 'nothing'.
I'm seeing email saying my employer's (large broadband) call centers are taking extremely high call volumes due they believe to this exploit. I don't think this is a case of crying wolf, since there are apparently several broadband providers who are getting hit with this, based on Gadi's email.

I'll leave the flamewar as to whether this is on topic for NANOG or not to the experts.

Bob