North American Network Operators Group
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Re: tech support being flooded due to IE 0day

  • From: Christopher L. Morrow
  • Date: Thu Sep 21 22:18:39 2006 
On Thu, 21 Sep 2006, Gadi Evron wrote:
>
> Are you telling me tech support overflow at this immense scale does not
> affect the ISP and its network staff as well?

define 'immense scale' ... no calls here... so 'immense scale' in this
case is 'nothing'.

No, one thing you might say is that increased (channelling Vijay here...)
calls from customers means increased 'Support Cost' and decreased profit
margin over time. I'd also say:
1) how is this different from a large scale network outage for a provider
2) how is this different from any other large worm outbreak thing
3) is this blackworm all over again? (all hype no bite... byte?)

-Chris