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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: comast email issues, who else has them?
Stephen Sprunk wrote: > > Because Comcast's tools are broken and when other mail admins or even > their own customers call them on it, they're not even competent enough > to understand the complaint and refuse to escalate? > It doesn't matter even if you are escalated. One of our (and their) customers finally screamed loud enough to be escalated to a Comcast Sr Tech (who even had his own phone number, no less!) and his response on the phone was the same position as the first levels: "nothing we can do about it". It should be noted that the fellow was nice enough to at least talk to me, even though I have no relationship with Comcast other then having my servers blacklisted by them. -- Nick Burke
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