North American Network Operators Group

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Re: Who wants to be in charge of the Internet today?

  • From: Warren Kumari
  • Date: Fri Jun 23 12:10:19 2006

My favorite was always the (potential) customers who would call up and ask "Can I get the Internet in my house?" -- I would always answer "That depends, how big is your house?", but they NEVER got it.......

On Jun 23, 2006, at 7:09 AM, Jason Gauthier wrote:

Sounds like our typical customer service calls.

Them: "Is the Internet down?"
Us:   "Yes, someone will turn it back on soon."

-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Peter Ferrigan
Sent: Friday, June 23, 2006 10:04 AM
To: [email protected]
Subject: Re: Who wants to be in charge of the Internet today?

At one of my old jobs, my boss honestly believed that we had
a 'switch'
that turned the entire internet off or on.  When she was
having problems accessing her shopping sites, she'd storm in
the office and say something like 'did you guys turn the the
internet off again?'  <sigh>

Yah, I would have customers call and ask me to "reboot the Internet, its down again"...

Ok, let the customer support anecdotes flow...

Then again, this is the same person that tried to tell me
that 768 OC-192s are carried on a single DS1..

- Peter

On Fri, 23 Jun 2006, Patrick W. Gilmore wrote:

On Jun 23, 2006, at 12:45 AM, Sean Donelan wrote:

I shudder to think what would happen under large scale
attack if one of the
CEOs in that room had "responsibility" for the correct
functioning of the

This definitely falls into the "Just Doesn't Get It" category.