North American Network Operators Group

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Re: AOL 421 errors

  • From: Joe Maimon
  • Date: Wed May 03 17:30:50 2006

Jim Popovitch wrote:

Matthew Black wrote:

I've been dealing with this too for 6 days now (2 of them while away on vacation).
My sympathies.

Sure there are spam problems, but to block requested email from reaching interested users (some of them being AOL employees themselves) is just plain wrong.
You know, people say things like this a lot. Its not relevant. What is relevant is how AOL is supposed to know that

a) the email considered for rejection is actually wanted
b) and wanted by AOL employees themselves

And if they did know how to accurately determine that, we wouldnt be having this discussion.

I will say this, numerous AOL postmasters have told me that they have issues with their FBL system (I've got 2 open tickets on that alone). I have also been told that our email should not be being blocked/delayed, and I have open tickets on that too. But that in no way explains to me why the have happily accepted an average of 162332 emails each month from us for the past 3+ years and that now they don't want it. :-)

Anti-Spam/Abuse systems must needs to be upgraded and expanded over time. Then they need to be adjusted. Sometimes it is done well with good results. Sometimes it is done poorly with unexpectedly good results. Sometimes the opposite. Lambasting them when we dont actually know what they have done sounds to me to be quite shrill.

Just point your intended receivers to AOL's help desk. Not your problem.
Still want to help them? Offer them an account on your system. They can pay you. They can also pay you for support.

You get what you pay for.


-Jim P.