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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Juniper Support pricing.
Hi, Has anyone else seen Juniper support pricing take one hell of a hike in the past twelve months ? We've been quoted a rise of 141% on the costs of supporting our ISG2000 units, and a 114% rise on the costs of supporting our Redline^WJuniper E|X devices. I've been asked to provide a case to evaluate the costs of binning the existing kit and migrating the firewalls to PIX... which I'd prefer to avoid if at all possible, as it is a bad time to take on the extra workload. We have been a model (I hope!) customer in that we've only had one post-sales/operational trouble-ticket case open in the past twelve months for our entire family of Juniper products ! Just wondering whether it's something you guys have seen too. -a |