North American Network Operators Group
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Re: Quarantine your infected users spreading malware

  • From: Christopher L. Morrow
  • Date: Thu Mar 02 03:50:30 2006 

On Wed, 1 Mar 2006, Jack Bates wrote:

> Christopher L. Morrow wrote:
> <snip>
> > agreed, punting this problem to the helpdesk makes the helpdesk manager
> > grab his gun(s) and find the security wonk that put a hurtin' on his
> > numbers :) Also, it costs lots of money, which isn't generally a good
> > plan.
>
> Do you find that web redirection actually stems the flow of calls to the
> helpdesk? We find that anything out of the normal usually results in a

don't know, we don't do it except for some internal things I think... I
just know what our customer support folks do if I screw up and make a
bunch of customers call in :)