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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Quarantine your infected users spreading malware
--On February 23, 2006 8:02:31 AM -0600 Jack Bates <[email protected]> wrote: We allowed users back online to run Housecall at trendmicro for free so they could get cleaned up and save some money. However, the resuspend rate was so high, we quickly changed to offline cleanup only. It will remain until we perfect our auto defense system. Customers just want things to work. They don't care if they are infected. It's amazing how many customers swear they aren't scanning or sending email, and refuse to understand that their computer is capable of doing things without them knowing. What doesn't help is the ISPs out there who are complete dolts and first don't verify reports and second false alarm. They'll cut a user off on a single complaint without any evidence or verification. Or worse they have some automated system that false alarms without any way to verify you're cleaned up. And if you can't get online you can't get cleaned up anyway. Catch 22.
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