North American Network Operators Group

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Re: Quarantine your infected users spreading malware

  • From: Jack Bates
  • Date: Thu Feb 23 09:07:19 2006

Andy Davidson wrote:

And they don't care ! How is someone else telling them that they need a virus checker going to change anything ?

We allowed users back online to run Housecall at trendmicro for free so they could get cleaned up and save some money. However, the resuspend rate was so high, we quickly changed to offline cleanup only. It will remain until we perfect our auto defense system.

Customers just want things to work. They don't care if they are infected. It's amazing how many customers swear they aren't scanning or sending email, and refuse to understand that their computer is capable of doing things without them knowing.