North American Network Operators Group|
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RE: Anyone heard of INOC-DBA?
The only reference I see to this, is this non profit research org www.pch.net/inoc-dba/ and a Nanog reference page to the same thing http://www.nanog.org/mtg-0505/upadhaya.html -Henry --- "Wayne Gustavus (nanog)" <[email protected]> wrote: > > To chime with my own experiences, the few times I > have used the INOC-DBA > system for an Inter-provider issue have been quite > successful. The > results were much faster and much less frustrating > that calling through > the 'front door' of the provider's NOC. > > And it is fair to say that the system only gains > usefulness with wider > implementation among network providers and > appropriate deployment of the > phones within the organization. Within Verizon, I > deployed the phones > with our IP-NOC (yes, we have *many* NOCs, but only > 1 handles IP > issues), with our IP escalation team (TAC), and on > my desk (footnote: my > desk recently moved and haven't gotten the inoc-dba > phone back up on the > new net infrastructure). > > In light of recent purchases by VZ, if none of the > above methods work, > just call Chris Morrow. Just kidding Chris! :-) > > - Wayne > > > -----Original Message----- > > From: [email protected] > [mailto:[email protected]] On > > Behalf Of Christopher L. Morrow > > Sent: Friday, February 03, 2006 4:31 PM > > To: Richard A Steenbergen > > Cc: Sean Donelan; [email protected] > > Subject: Re: Anyone heard of INOC-DBA? > > > > > > > > > > On Fri, 3 Feb 2006, Richard A Steenbergen wrote: > > > > > And then of course there is that whole "using > the IP > > network to contact > > > someone about an IP network issue" thing that > doesn't seem > > terribly well > > > thought out... Admittedly I haven't looked at > the INOC-DBA > > stuff in a > > > while, there could have been some massive > advancement that > > I'm not aware > > > of, but I suspect that the situation is still > "more work > > needed". Existing > > > phone systems, call centers, and engineers with > cellphones, > > seems to be a > > > much safer bet right now. > > > > there is no one solution... to anything except > 'life' > > (solution == death). > > So, how about looking at it as a tool to use. You > might have your > > provider's $Person_for_Problem in your cell phone, > use that > > if you can. > > Use their Customer Service number or use their > INOC number.... putting > > down a project that does work because it's not the > holy grail isn't > > productive. > > > > > >