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RE: Anyone heard of INOC-DBA?

  • From: Henry Linneweh
  • Date: Sat Feb 04 12:27:04 2006
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The only reference I see to this, is this non profit
research org
www.pch.net/inoc-dba/ 
and a Nanog reference page to the same thing
http://www.nanog.org/mtg-0505/upadhaya.html

-Henry


--- "Wayne Gustavus (nanog)" <[email protected]>
wrote:

> 
> To chime with my own experiences, the few times I
> have used the INOC-DBA
> system for an Inter-provider issue have been quite
> successful.  The
> results were much faster and much less frustrating
> that calling through
> the 'front door' of the provider's NOC.  
> 
> And it is fair to say that the system only gains
> usefulness with wider
> implementation among network providers and
> appropriate deployment of the
> phones within the organization.  Within Verizon, I
> deployed the phones
> with our IP-NOC (yes, we have *many* NOCs, but only
> 1 handles IP
> issues), with our IP escalation team (TAC), and on
> my desk (footnote: my
> desk recently moved and haven't gotten the inoc-dba
> phone back up on the
> new net infrastructure).  
> 
> In light of recent purchases by VZ, if none of the
> above methods work,
> just call Chris Morrow.  Just kidding Chris! :-)
> 
> - Wayne 
> 
> > -----Original Message-----
> > From: [email protected]
> [mailto:[email protected]] On 
> > Behalf Of Christopher L. Morrow
> > Sent: Friday, February 03, 2006 4:31 PM
> > To: Richard A Steenbergen
> > Cc: Sean Donelan; [email protected]
> > Subject: Re: Anyone heard of INOC-DBA?
> > 
> > 
> > 
> > 
> > On Fri, 3 Feb 2006, Richard A Steenbergen wrote:
> > 
> > > And then of course there is that whole "using
> the IP 
> > network to contact
> > > someone about an IP network issue" thing that
> doesn't seem 
> > terribly well
> > > thought out... Admittedly I haven't looked at
> the INOC-DBA 
> > stuff in a
> > > while, there could have been some massive
> advancement that 
> > I'm not aware
> > > of, but I suspect that the situation is still
> "more work 
> > needed". Existing
> > > phone systems, call centers, and engineers with
> cellphones, 
> > seems to be a
> > > much safer bet right now.
> > 
> > there is no one solution... to anything except
> 'life' 
> > (solution == death).
> > So, how about looking at it as a tool to use. You
> might have your
> > provider's $Person_for_Problem in your cell phone,
> use that 
> > if you can.
> > Use their Customer Service number or use their
> INOC number.... putting
> > down a project that does work because it's not the
> holy grail isn't
> > productive.
> > 
> > 
> 
>