North American Network Operators Group|
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Re: Yahoo, Google, Microsoft contact?
On Fri, Feb 03, 2006 at 08:55:04PM +0100, Per Heldal wrote: > > On Fri, 3 Feb 2006 14:10:26 -0500, "Richard A Steenbergen" > [snip] > > The heart of this problem, like so many other problems before it, is that > > most people are dumber than dirt itself. > > So ... responsible prociders should only serve customers with some > minimum IQ? > > As said elsewhere in the thread; the responsible thing to do is to scale > operations properly. You have to find other ways to deal with people's > stipidity than to ignore them completely. No one gets ignored, they just get met with an army of equally stupid minimum wage phone drones who read the "have you tried rebooting your router" script, and the two sides slug it out in a no holds bared battle of the braindead until one side gives up. Usually though, the script is smarter than the caller, or they wouldn't be using them. This is why people with actual issues don't get noticed as quickly as they should among the sea of false issues. -- Richard A Steenbergen <[email protected]> http://www.e-gerbil.net/ras GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41 5ECA F8B1 2CBC)