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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical OT: Training
All, I am working on a training proposal, and would appreciate your input. This training is going to be an introductory course aimed at those who are new to networking. Just to put it in context ... I'm presuming that most of you on this list have help desk personnel who would be 3 or more levels above the training I'm working on. For example, if I even mention BGP it would be along the lines of "BGP is a routing protocol {presuming I've even mentioned routing protocols} that is used between ISPs." Period. I don't expect that people coming out of this particular course will be able to do even non-VLSM subnetting - with a calculator, let alone on paper - but at least they will have seen it. What I'm more interested in from you all is something along the lines of - "What do you wish the Help Desk personnel that your Help Desk is trying to help actually knew." Or even, more basically, "What do I wish that people interested in - or in the process of being hired for/"promoted to"/assigned to (because no one else wants it) - network help desk assignments knew, or should be sent to training to learn, before even trying to talk to me". What would be an appropriate 5-10 minute overview (i.e. what is MPLS and how does it help networks), and what might be appropriate for more in depth (i.e. IP Addressing basics). What networking myths do you want me to bust? I may also be able to let them actually do something ... perhaps run a traceroute (live or canned, not sure yet) and explain how it works. I will definitely have a chapter - or at least portion of a chapter - on history (how we got where we are), including the who/what/why/where/when of RFCs (traceroute might be a good one to explore the technical aspects of implementation; i.e. why should UDP be used instead of ICMP - what do the RFCs say about it). If nothing else, I may assign some of Jon Postel's writing for research - like RFC 791 :-) Everyone has to start somewhere, and I want this to be the best, yet most succinct, training I can come up with. Please keep in mind that I only have 4 or 5 (probably 4) days to do this in. It is meant to be an introduction, and not cure all network training fauxes pas (is that the correct plural?) in one fell swoop. One of the other things I want to accomplish is to hook people on networking so that they will continue their training. Off-list replies welcome - you decide. Thanks. Regards. Ted Fischer
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