North American Network Operators Group

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Re: Cogent/Level 3 depeering

  • From: Alex Rubenstein
  • Date: Wed Oct 05 15:57:20 2005

Not to add fuel to the fire, but many IP contracts with my upstreams have a clause, which is very similar across vendors:

"VENDOR cannot guarantee the peering sessions between our ourselves and other companies and/or networks. There is no guarantee of end to end connectivity between you as a CUSTOMER and other non-VENDOR controlled networks."

While it actually has meaning now, I am not sure you'd get a vendor to delete that from an agreement.

On Wed, 5 Oct 2005, Matthew Crocker wrote:

On Oct 5, 2005, at 2:47 PM, Douglas Dever wrote:

On 10/5/05, Matthew Crocker <[email protected]> wrote:

They did, and I'm not down.  I see Level 3 via Sprint and GNAPs/CENT
just fine.  I didn't lose any connectivity to Level 3 at all.  Bits
moving down different pipes, not a big deal to me technically.   The

So, where's the problem, exactly?
Um, I only have 2 routes to Level 3 when I should have 3 routes and I'm paying for 3 routes...

fact remains that Cogent is not providing the service I'm paying them
for and they need to get it fixed.

Really?  As you already pointed out, your packets are reaching their
destination.  So, they don't "need" to get anything "fixed."

Ok, I *pay* Cogent for 'Direct Internet Access' which is IP Transit service. I *cannot* get to part of the internet via Cogent right now. I also *pay* Sprint and GNAPS for 'Direct Internet Access' and I can get to all parts of the internet via their networks. I *used* to be triple redundant to *all* of the Internet but now I only have *two* connections to Level 3. My packets are reaching their destination because I'm smart enough to be multi-homed, that doesn't remove the responsibility of Cogent to do what I *pay them to do*. Cogent is *not* providing complete Internet access, I really don't care who's fault it is.

What utter nonsense...

*shakes head and walks away*
Is it really that hard to understand?

As a paying Cogent customer I expect to be able to get to the Internet through them. Isn't that the business they are in?


Matthew S. Crocker
Vice President
Crocker Communications, Inc.
Internet Division
PO BOX 710
Greenfield, MA 01302-0710

Alex Rubenstein, AR97, K2AHR, [email protected], latency, Al Reuben
Net Access Corporation, 800-NET-ME-36,